100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of purchase.
Returning or Exchanging Items
- You can return or exchange purchases Lillian Z’s Boutique by mail.
- You must have a proof of purchase (receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.
Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.
- Used items are not eligible for returns or exchanges. If you send merchandise that does not retain its original tags and/or packaging, it will be returned at your expense.
- Our items go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.
Returns and Exchanges by Mail
- If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Lillian Z’s Boutique is not responsible for packages lost in transit without proof of tracking.
- If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
- To return or exchange an order by mail:
• Include a copy of your proof of purchase. No proof of purchase?
• Ship your package with a carrier that can provide tracking and insurance.
Please ship the return(s) to:
Lillian Z’s Boutique
16 Jackson Street, 3D
New York, NY 10002